Guidelines, Terms & Conditions
The boring (but necessary) stuff...
Copies of these Guidelines, Terms and Conditions may be downloaded via the below links, please click to download.
1-2-1 Guidelines, Terms & Conditions
Puppy Class Guidelines, Terms & Conditions
Guidelines and Terms & Conditions for Behaviour & Training 1-2-1 Sessions
In the following, “We”, “Us” and “Our” refers to J Murray Dog Training. “JMDT” is an abbreviation of J Murray Dog Training. “You” refers to you the client.
A Guide To Your Session
A behavioural consultation helps to identify the underlying motivation and stimulus for unwanted behaviour. A programme will be devised for yours and your dog’s needs based on behavioural diagnosis and specific to your requirements to help you manage and modify this behaviour.
Prior to Your Session
Unlike group classes which operate at fixed weekly timeslots, 1-2-1 behaviour and training consultations are booked on a case by case basis through our general Get In Touch form page – please complete the contact form giving details of your dog’s training needs. We aim to respond to your enquiry within 48 hours.
Upon receiving your contact form submission, we will issue you a behaviour/training assessment in the form of a short questionnaire about your dog, which aims to gain more insight into yours and your dog’s specific training needs. We will also attempt to arrange with you a mutually convenient time for an initial phone or Zoom consultation (depending on your preference), during which we aim to discuss the details you have given in your assessment. (It’s therefore extremely helpful if you can complete and send back your assessment as soon as you possibly can so it be reviewed in good time before your consultation).
Following this initial consultation, you’ll receive a brief summary and training plan proposal via email. If you wish to proceed, your trainer will be in touch to arrange your first session, if this has not already been agreed.
Please note that some behavioural issues are often complex and it is therefore necessary that any potential underlying medical condition or potential cause of pain that could be contributing to your pet’s behaviour is ruled out by a qualified veterinarian prior to making a session booking.
Behaviour and training consultation sessions are conducted by Jennifer Murray.
On occasion, consultations may also be attended by an assistant trainer. In these cases, you will be asked to approve this before your session.
Training sessions will take place at your home or at a suitable agreed location, depending on the nature of the training (and in accordance with current Covid-19 restrictions. Please click here for more information regarding JMDT’s operating standards regarding Covid-19). This will be agreed with you in your consultation. Practical aspects of the programme are included and will be demonstrated to you during your session.
Please allow up to 2 hours for the consultation, depending on the session option you have chosen.
After Your Session
You will receive a specifically devised training and behaviour programme included within a report, explaining what is maintaining your dog’s behaviour and outlining the steps required to change it as would have been discussed during your session. This will be forwarded to you within 7-10 days after your session, along with any help sheets that we feel may help. Aftercare support is provided for 8 weeks regarding the specific problem either by telephone or email. You are encouraged to liaise with me after the visit for ongoing support.
Fees, Cancellations & Refunds
Prior to your session, you will be invoiced by email for the services agreed upon during/following your phone or video consultation.
Any parking expenditure or congestion charge incurred by us in travelling to your session, if applicable, will be in addition to your training programme/session cost. There is no travel charge for journeys within 15 miles of Worcester Park (KT4 8XP), outside this radius there will be an additional charge of 30p per mile including return travel.
There is a surcharge of £10.00 for appointments scheduled for after 5.30 pm on weekdays or on weekends.
Payment of Fees
1-2-1s by the hour
1-2-1 session hourly fees may be paid in person by cash or cheque made out to Jennifer Murray, or alternatively (and preferably) via BACS transfer – account details are given at the base of your invoice document.
Payment (in whatever form) must be received no later than 24 hours after the scheduled training session start time. Failure to pay in a timely fashion will result in your agreed training programme being terminated.
If booking a ‘package’ of sessions, the total fee must be paid prior to the first appointment and all sessions in a pre-paid package must be taken within 6 months of this date.
It may be necessary for the more complex issues, multiple behaviour problems or for where there are multi-dog households, that follow-up visits are recommended. Any follow-up visits, should they be required, will be charged accordingly and you will be advised in advance to the cost.
Notice of cancellation must be given no later than 24 hours prior to the scheduled start of the relevant session. Cancellations requested later than this notice period will incur a cancellation charge of £20.00.
Regrettably, refunds for home visits, once completed, cannot be given. Refunds may be given for package sessions not yet completed in the event that the animal has been rehomed and no longer in the owner’s possession, or if the programme of sessions has been terminated by JMDT for reasons of referral to another party e.g. canine behaviourist. (Please note: in these cases, only sessions not yet completed will be refunded).
Animal aggression (at any level and to any extent) can cause injury, including fatal injury, to other animals and people. Treatment for any level of aggression is not a guarantee of success and modifying behaviour does not ensure that the aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping a dog on lead, the use of a muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover.
Cases of aggression in dogs may be symptomatic of more complex behavioural and psychological issues for which a qualified behaviourist may be required. J Murray Dog Training reserves the right to decline any cases, such as those of extreme aggression. In such cases, where possible we will provide details of a qualified behaviourist and refer you to them.
JMDT reserves the right to terminate any agreed programme of behaviour and training sessions if we feel your dog’s issue would be better handled by a behaviourist. In these cases, refunds may be issued at the discretion of JMDT.
Guidelines and Terms & Conditions for Group Puppy Classes
In the following, “We”, “Us” and “Our” refers to J Murray Dog Training. “JMDT” is an abbreviation of J Murray Dog Training. “You” refers to you the client.
When time allows before the first class, we will send you confirmation of your booking. This will confirm payment, start date, and give other information pertinent to your booking.
It is the client’s responsibility to ensure they attend on the correct date, time and place for the classes according to the tutor’s instructions.
Booking confirms your attendance for the full six-week course. Please make every effort to attend each week. If you are unable to attend, please let your tutor know as soon as possible. (Please see below for more information regarding attendance).
We make every effort to ensure safety of both clients and puppies during the classes. By making a booking, you are accepting that participating in an activity with puppies, children and adults poses a risk of injury to yourself and your puppy, and you agree to indemnify J Murray Dog Training for all personal injury and damage to property owned by you while attending the training classes. You also agree to ensure any person who accompanies you to the class is aware that they are also there at their own risk and they accept the same terms.
Fees and Prices
The full course fee must be paid in advance of joining the class. Failure to pay in a timely fashion may result in your place on the course being given to another client.
Price advertised at time of booking applies.
Training Class Attendance
Puppies must be vaccinated in order to attend any classes, whether indoor or outdoor. This is for the safety of all attending puppies and therefore no exceptions can be made. Your vet will advise if/when it is safe for your puppy to attend. If you are unsure about vaccinations please consult your vet directly. (NB: We do not consider homeopathic nosodes an acceptable alternative to conventional vaccines for young puppies).
If attending the Perfect Pups course for younger dogs, you may be asked to provide a record of vaccination for your puppy on the first class of your course term for the tutor to verify – please ensure you arrive 5-10 minutes early to allow for these checks to be made.
Please consider the age brackets given for each class as finite – if we find that your puppy does not meet these age requirements, we reserve the right to cancel your booking, in which case a full refund will be issued.
In the event that you have 2 puppies attending the same course (e.g. littermates), each puppy will be considered a separate student and as such:
two separate bookings and separate payments must be made to secure a place on the course for each puppy
each puppy must have its own individual handler - one person cannot handle two puppies during the class
vaccination documents will be required for each puppy
Occasionally, we may find that a class environment does not suit a puppy or owner. Full discussion concerning the best way to proceed will be undertaken and this may result in us making alternative arrangements to assist you and/or refunding your payment as appropriate.
Although we make every effort to allow your puppy to play with other suitable puppies in the class for short periods, we cannot guarantee the right mix of puppies on every course for this to be done safely. Consequently, please be aware that puppy play may not occur in all classes.
Missed Classes, Cancellations and Refunds
Courses consist of 6 weekly classes, rather than a programme of random attendance. For optimum results, we hope that you will attend all the classes and complete the course.
Because we operate our classes using a very low tutor:puppy ratio, refunds may not be given for any cancellations unless the place can be filled by another client or unless at least 7 DAYS NOTICE is given. There are no exceptions. We may be able to transfer or defer your place to another course, but this is at the discretion of the JDMT tutor and dependent on the age of your puppy at the start of the next available course. Failure to notify us of a cancellation within this time frame will result in no refund.
Regrettably, missed classes cannot usually be taken by joining another group run by the tutor at the appropriate time as there may not be spare places and it is disruptive to the other group to have an unfamiliar puppy join part-way through the course.
We regret that refunds cannot be issued for classes that are missed as a result of client’s circumstances.
In the event that a class is cancelled due to the fault of the instructor (for reasons of illness, for example), your instructor will contact you as soon as possible to advise this and advise a new class date. Usually, classes will simply roll on and the missed class will be resumed at the regular time the following week, but your instructor will confirm this by phone/email.
Please note that outdoor classes are of course subject to weather conditions and as such may be cancelled at very short notice in the event of poor weather. In such cases, your instructor will be in touch as soon as possible and the class will be postponed until the regular time the following week. Again, your instructor will confirm this by phone/email however.
There will be no refund for cancellations due to lack of vaccination or no vaccination card, unless we are notified 14 days in advance of the course commencing. It is your responsibility to have your puppy fully vaccinated and health warranted prior to commencing your course.
All other cancellation and refund requests are at the discretion of JMDT and dependent on individual circumstances.
Children attending classes
Although children are more than welcome at our Puppy Classes, they must be under the supervision of a responsible adult at all times who shall be responsible for their actions while attending the class. Tutors reserve the right to ask children deemed to be having an adverse affect on the progress and learning of the class not to attend future classes.
The person handling the dog during class (i.e. the person assuming control of the dog and performing class exercises with them) must be no younger than 10 years old. Exceptions to this rule may be made only at the discretion of your class tutor.
Children under 6 years of age may attend only at the discretion of the tutor.
Training Class Premises Rules
Rules will vary according to your class venue, but the following general rules apply to all JMDT classes:
Puppy Handling and Etiquette During Class
All puppies must remain on lead at all times during classes and kept away from contact with other puppies within the premises unless instructed by the tutor.
Accident and Injury
All instances of accident or injury must be reported to the tutor at the time they occurred.
Equipment and Training Tools
Puppies must wear a collar and/or well-fitted harness bearing the owner’s contact details at all times during classes.
The use of Flexi leads and slip leads are strongly discouraged in classes as they can impede the dog’s ability to perform some of the class exercises. Standard leads with clip attachment are preferable.
Head collars (e.g. ‘Haltis’) are not permitted in classes as they can restrict the dog’s movement during some training exercises.
Muzzles are also not permitted during classes – if your dog is required to wear a muzzle, we would advise they are unlikely to be suitable for the course and may advise alternative behaviour and training programmes.
The following items are NOT PERMITTED in classes under any circumstances: choker chains and/or check chains of any description; electronic training collars including citronella; any other device that causes discomfort, pain or fear to the puppy; prong or pinch collars; any equipment that the trainer deems unacceptable.
The use of physical force and punishment-based training techniques are not permitted in JMDT classes.
Digital Materials, Video Footage and Recordings
All JMDT online videos and images are the intellectual property of JMDT and may not be recorded or reproduced in any way without the express permission of JMDT. ‘Sharing’ via social media platforms is permissible provided it references JMDT as owner and source.
The filming or photographing of class tutors, other attendees, their families or their puppies by client parties is prohibited unless permission is given by your class tutor and verbal consent is provided by other class participants at the time of recording, in which case JMDT takes no responsibility or part in disagreements between clients regarding use of this material.
In sending any digital materials i.e. photographic images and/or videos owned by you to your JMDT tutor, you give permission for JMDT to use these materials for teaching and marketing purposes.
You consent to JMDT taking photos or recordings of/during your class in which you, your dog and any other attending parties may or may not feature and give JMDT permission to use these materials for teaching and marketing purposes.
the website that you are currently using, jmurraydogtraining.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
User or You
any third party that accesses jmurraydogtraining.co.uk and is not: (i) employed by J Murray Dog Training and acting in the course of their employment (ii) engaged as a consultant or otherwise providing services to J Murray Dog Training and accessing the Website in connection with the provision of such services, or (iii) an employee of Wix, the website provider; and
J Murray Dog Training, We, Us, or Our
J Murray Dog Training of 23 Bridgewood Road, Surrey, KT4 8XP;
the UK General Data Protection Regulation;
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
collectively all information that you submit to J Murray Dog Training via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, J Murray Dog Training is the “data controller”. This means that J Murray Dog Training determines the purposes for which, and the manner in which, your Data is processed.
How we collect Data
5. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
Data that is given to us by you
6. J Murray Dog Training will collect your Data in a number of ways, for example:
Data that is collected automatically
7. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and may include your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Keeping Data secure
8. We will use technical and organisational measures to safeguard your Data, for example, we store your Data:
a. on paper at secured registered company premises,
b. in a password-protected database
c. on email systems hosted by a third party and secured by password
9. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
10. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data Sharing & Use
11. We will never pass your details on to other parties, excepting only:
a. Advising industry professionals
b. Industry professionals to whom you are being referred as a client (with your consent)
c. Company administration and accounting personnel
13. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
14. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
15. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
16. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
17. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
21. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
22. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Definitions and interpretation